Privacy Policy

Last updated: October 7, 2026

Dexter Details ("Dexter," "we," "us") helps homeowners keep an objective, verifiable record of their home. This policy explains what we collect, why, who we share it with, and the choices you have — including how to delete your account and all of your data.

Information we collect

• Account: name, email, and authentication data (via Clerk).
• Home records you add: property details, appliances, systems, maintenance history, warranties, permits, notes, and documents, photos and videos you upload.
• Utility data: gas and electric usage, if you connect a utility account (via Bayou).
• Approximate location: a property address you enter, and the coordinates/imagery used to measure your roof, lawn and pool (via Google Maps/Solar) when you request an Aerial View.
• Payments: subscriptions and one-time purchases are processed by the Apple App Store or Google Play on mobile, and by Stripe on the web; on mobile we receive your purchase and subscription status via RevenueCat. We do not store your full card number.
• Usage: basic app/service logs to keep the service reliable and secure.

How we use it

• To provide the app — store and organize your home records and show them back to you.
• To power features you invoke: AI schedules/insights and the "Ask Dexter" assistant, provider search, aerial measurements, and ROV letters.
• To process payments and manage subscriptions.
• To send you service and security notifications.

We do not sell your personal information, and we do not use it for cross-app advertising or tracking.

AI features & third-party AI providers

Some features use AI. When you choose to use one, we ask your permission in the app first, then send only the data needed to produce your result:

• What is sent: the home information you've entered that is relevant to the request (e.g. property details, appliances, systems, maintenance notes, the text of your question or the document/record involved) and — for the Upgrade Visualizer — a room photo you choose.
• How it is collected: only at the moment you invoke an AI feature (generate a schedule or emergency plan, ask the assistant, run the Upgrade Visualizer, scan an item, look up a property, or use voice entry).
• Who it is sent to: Anthropic (Claude) for text and vision features, and OpenAI for the Upgrade Visualizer's "after" image.
• How it is used: only to generate your result. It is not used to train their models.
• What is never sent: your name, password, or payment details.

Anthropic and OpenAI act as our service providers under agreements that require them to protect your data to a standard at least equivalent to this policy and to use it only to provide the service. We obtain your consent in the app before any data is sent to them. Dexter helps you make your case with documented evidence; it does not guarantee any appraisal, sale, or appeal outcome.

Service providers we share data with

Data retention & deletion

We keep your information for as long as your account is active. You can permanently delete your account and all of its data at any time: in the app, open the menu → Delete Account. This immediately cancels any subscription and erases your profile, your homes and everything in them (appliances, documents, photos, maintenance, utility data, aerial measurements, ROV letters), and any access you shared with guests. Homes you transferred to someone else belong to the new owner and are not affected. If you can't access the app, email support@dexterdetails.com and we'll delete it for you. Full instructions: dexterdetails.com/delete-account.

Security

Data is encrypted in transit; files are served only through short-lived signed URLs; and access to your records is restricted to you (and anyone you explicitly share with).

Children

Dexter is not directed to children under 13 and we do not knowingly collect their data.

Changes

We'll update this page when our practices change and revise the date above.

Contact

Questions? support@dexterdetails.com.